Schlumberger HR: Employee Support Specialist ( AustinTX78712) in Austin, Texas
Schlumberger will attend or host university recruitment events for this position in your area.
Schlumberger is a global employer who operates in multiple locations across the US.
Please note that the location of assignment may differ from the location of the posting listed below.
The Houston HR Hub Employee Support Representative acts as a first point of contact for employees and HR staff on queries regarding, but not limited to, benefits, compensation, HR Information Systems (HRIS), and HR policies and procedures. He/she resolves the employee/manager request per the established procedures and is responsible for providing accurate responses and timely turnaround for all queries.
Essential Responsibilities and Duties:
- Receives, categorizes and validates employee queries per defined procedures and creates tickets. - Assists with follow-up and keeps employees fully informed on progress of query, as per established KPIs. - Ensures the ticket is updated at all times until issue is resolved, and communicated to employee. - Coordinates internally per defined procedures and uses HR knowledge management tools to identify and respond with resolutions, quickly and accurately. - Accurately logs information in the HR ticketing system. - Categorizes tickets as per level of importance as well as HR specialty. - Assists with the coaching and development of new team members. - Complies with all applicable Schlumberger standards and policies. - Assists with the coaching and development of new team members. - Identifies and participates in continuous improvement initiatives. - Ensure compliance with the Data Privacy & Protection Guidelines and relevant legislation.
Employees may be assigned other duties, in addition to, or in lieu of those described above, according to the needs of the location or Company.
Previous Experience and Competencies:
Bachelor or Master Degree in Human Resource Management, Labor Relations and HR or Business related degrees with 1 to 3 years' HR or Business experience.
Leading by example: Strongly protects and acts as guardian to our Values, Policies and HR Principles and encourages employees to do the same.Visible and accessible: Is visible, approachable and available to all employees.Results oriented: Delivers the right thing, on time, with quality and accuracy.Proactive: Identifies, assesses and addresses potential issues in the workplace. Actively promotes continuous improvement of HR Policies and Standards.Responsive: Commits to keep employees and managers informed of status of queries, issues, or concerns, and follows up through closure.Trustworthy: Establishes a relation of trust with employees through openness, adherence to commitments, and maintains confidentiality.
Full Time: May 2016 - May 2018
Interns: May 2019
Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
Schlumberger is a VEVRAA Federal Contractor – priority referral Protected Veterans requested.